School Complaints Procedure

‘In the event of a complaint being made, every effort will be made to achieve a satisfactory outcome for all parties concerned. This policy is designed to facilitate resolution of concerns with the minimum of conflict and this policy has been implemented to carry the confidence of all interested parties so that its use secures “closure” of any complaint or concern.’

Please find our school complaints procedure attached to this page. In the event of processing a complaint please use the contact details below.

Helpful Contact Details

Complaints Co-Ordinator - The Dormston School, Mill Bank, Sedgley, Dudley DY3 1SN
Child Protection Senior Officer - Mrs Jayne Elliott, The Dormston School, Mill Bank, Sedgley, Dudley, DY3 1SN
The Head Teacher - Mrs Caroline Sutton, The Dormston School, Mill Bank, Sedgley, Dudley DY3 1SN
The Chair of Governors - Mr George Craig, The Dormston School, Mill Bank Sedgley, Dudley, DY3 1SN
Directorate of Children’s Services, Westox House, 1 Trinity Road, Dudley DY1 1JQ
The Secretary of State, The Department for Education, Sanctuary Buildings, Great Smith Street, London, SW1P 3BT
School Contact Phone Number: 01384 816395.
School Complaints Policy
School Complaints Form
School Complaints Procedure